How to cite this paper
Rawwash, H., Masad, F., Enaizan, O., Eneizan, B., Adaileh, M., Saleh, A & Almestarihi, R. (2020). Factors affecting Jordanian electronic banking services.Management Science Letters , 10(4), 915-922.
Refrences
Abbad, M. M. (2013). E-banking in Jordan. Behaviour & Information Technology, 32(7), 681-694.
Abu-Assi, H. A., Al-Dmour, H. H., & Zu'bi, M. F. (2014). Determinants of internet banking adoption in Jordan. International Journal of Business and Management, 9(12), 169.
Aliyu, A. A., Rosmain, T., & Takala, J. (2014). Online banking and customer service delivery in Malaysia: data screening and preliminary findings. Procedia-Social and Behavioral Sciences, 129, 562-570..
Alwan, H. A., & Al-Zubi, A. I. (2016). Determinants of internet banking adoption among customers of commercial banks: an empirical study in the Jordanian banking sector. International Journal of Business and Management, 11(3), 95.
Amin, M. (2016). Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty. International Journal of Bank Marketing, 34(3), 280-306.
Al-Rfou, A. N. (2013). The usage of internet banking evidence from Jordan. Asian Economic and Financial Review, 3(5), 614.
Alazzam, M. B., Basari, A. S. H., Sibghatullah, A. S., Doheir, M., Enaizan, O. M., & Mamra, A. H. K. (2015). Ehrs acceptance in Jordan hospitals by Utaut2 Model: preliminary result. Journal of Theoretical and Applied Information Technology, 78(3), 473.
Al-Mansi, I., & Amany, B. S. (2015). The impact of networking and communications resources to improve the quality of services provided to customers in the Jordanian Insurance Companies. Journal Of Information Engenering And Application, 5(1), 1-7.
Ankit, S. (2011). Factors influencing online banking customer satisfaction and their importance in improving overall retention levels: an indian banking perspective. Information and Knowledge Management, 1(1), 45-54.
Awamleh, R., Evans, J., & Mahate, A. (2003). Internet banking in emergency markets: The case of Jordon-A Note. Journal of Internet Banking and Commerce, 8(1), 1-34.
Chung, W., & Paynter, J. (2002, January). An evaluation of Internet banking in New Zealand. In Proceedings of the 35th Annual Hawaii International Conference on System Sciences (pp. 2410-2419). IEEE.
Daniel, E. (1999). Provision of electronic banking in the UK and the Republic of Ireland. International Journal of bank marketing, 17(2), 72-83.
Daniel, P. E. Z., & Jonathan, A. (2013). Factors affecting the adoption of online banking in Ghana: implications for bank managers. International Journal of Business and Social Research, 3(6), 94-108.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 13(3), 319-340.
Enaizan, O., Zaidan, A. A., Alwi, N. M., Zaidan, B. B., Alsalem, M. A., Albahri, O. S., & Albahri, A. S. (2018). Electronic medical record systems: Decision support examination framework for individual, security and privacy concerns using multi-perspective analysis. Health and Technology, 1-28.
Enaizan, O. M., Alwi, N. H., & Zaizi, N. J. (2017). Privacy and Security Concern for Electronic Medical Record Acceptance and Use: State of the Art. Journal of Advanced Science and Engineering Research, 7(2), 23-34.
Featherman, M. S., Miyazaki, A. D., & Sprott, D. E. (2010). Reducing online privacy risk to facilitate e-service adoption: the influence of perceived ease of use and corporate credibility. Journal of Services Marketing, 24(3), 219-229.
Guriting, P., & Oly Ndubisi, N. (2006). Borneo online banking: evaluating customer perceptions and behavioural inten-tion. Management research news, 29(1/2), 6-15.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6).
Hazell, P., & Rapheal, Z. (2001). Internet Banking: Disruptive or Sustaining Technology?. Field Project Report submitted to Harvard Business School Boston, MA.
Ho Cheong, J., & Park, M. C. (2005). Mobile internet acceptance in Korea. Internet research, 15(2), 125-140.
Ibbotson, P., & Moran, L. (2003). E-banking and the SME/bank relationship in Northern Ireland. International Journal of Bank Marketing, 21(2), 94-103.
Jaruwachirathanakul, B., & Fink, D. (2005). Internet banking adoption strategies for a developing country: the case of Thailand. Internet Research, 15(3), 295-311.
Kaddomi, T. (2008). Factors affecting the spread of e-sxchange. Jordan Journal of Applied Science, 11(2), 293–311.
Kaleem, A., & Ahmad, S. (1970). Bankers perceptions of electronic banking in Pakistan. The Journal of Internet Banking and Commerce, 13(1), 1-16.
Kose, A. (2009). Determination of reasons affecting the use of internet banking through logistic regression analysis. Journal of Global Strategic Management, 6, 1-10.
Lee, E. J., Kwon, K. N., & Schumann, D. W. (2005). Segmenting the non-adopter category in the diffusion of internet banking. International Journal of Bank Marketing, 23(5), 414-437.
Lichtenstein, S., & Williamson, K. (2006). Understanding consumer adoption of internet banking: an interpretive study in the Australian banking context. Journal of electronic commerce research, 7(2), 50.
Moga, L. M., Nor, K. M., Neculita, M., & Khani, N. (2012). Trust and Security in E-banking Adoption in Roma-nia. Communications of the IBIMA, 2012, 1.
Mehmood, N., Shah, F., Azhar, M., & Rasheed, A. (2014). The factors effecting e-banking usage in Pakistan. Journal of Management Information System and E-commerce, 1(1), 57-94.
Popoola, N., & Arshad, M.D. R. (2015). Strategic approach to build customers trust in adoption of internet banking in Nigeria. Journal of Internet Banking and Commerce, 20(1), 1-14.
Qaddoumi, I., Unal, E., Diez, B., Kebudi, R., Quintana, Y., Bouffet, E., & Chantada, G. (2011). Web-based survey of re-sources for treatment and long-term follow-up for children with brain tumors in developing countries. Child's Nervous System, 27(11), 1957-1961.
Rawashdeh, A. (2015). Factors affecting adoption of internet banking in Jordan: Chartered accountant’s perspective. International Journal of Bank Marketing, 33(4), 510-529.
Rotchanakitumnuai, S., & Speece, M. (2003). Barriers to Internet banking adoption: a qualitative study among corporate customers in Thailand. International Journal of Bank Marketing, 21(6/7), 312-323.
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of management review, 23(3), 393-404.
Siam, A. Z. (2006). Role of the electronic banking services on the profits of Jordanian banks. American Journal of Applied Sciences, 3(9), 1999-2004.
Shendi, A. (2011). Patterns and electronic banking options Acceptance and rejection,College of Business and Economics- University of Wasit, Prof. Dr. Adib Qasim Shendi. Retrieved on 11 March 2012 from: www.iasj.net/iasj?func=fulltext&aId=53361
Suganthi, R., & Balachandher, K. G. dan Balachandran, V. (2001). Internet banking patronage: An empirical investigation of Malaysia. Journal of Internet Banking and Commerce, 6(1).
Wang, Y., Wang, Y., Lin, H., & Tang, T. (2003). Determinants of user acceptance of internet banking: an empirical study. International Journal of Service Industies Management, 14(5), 501-519.
Yee, B. Y., & Faziharudean, T. M. (2010). Factors affecting customer loyalty of using Internet banking in Malay-sia. Journal of Electronic Banking Systems, 2010, 21.
Zahid, N., Mujtaba, A., & Riaz, A. (2010). Consumer acceptance of online banking. European Journal of Economics, Finance and Administrative Sciences, 27(1), 2010.
Abu-Assi, H. A., Al-Dmour, H. H., & Zu'bi, M. F. (2014). Determinants of internet banking adoption in Jordan. International Journal of Business and Management, 9(12), 169.
Aliyu, A. A., Rosmain, T., & Takala, J. (2014). Online banking and customer service delivery in Malaysia: data screening and preliminary findings. Procedia-Social and Behavioral Sciences, 129, 562-570..
Alwan, H. A., & Al-Zubi, A. I. (2016). Determinants of internet banking adoption among customers of commercial banks: an empirical study in the Jordanian banking sector. International Journal of Business and Management, 11(3), 95.
Amin, M. (2016). Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty. International Journal of Bank Marketing, 34(3), 280-306.
Al-Rfou, A. N. (2013). The usage of internet banking evidence from Jordan. Asian Economic and Financial Review, 3(5), 614.
Alazzam, M. B., Basari, A. S. H., Sibghatullah, A. S., Doheir, M., Enaizan, O. M., & Mamra, A. H. K. (2015). Ehrs acceptance in Jordan hospitals by Utaut2 Model: preliminary result. Journal of Theoretical and Applied Information Technology, 78(3), 473.
Al-Mansi, I., & Amany, B. S. (2015). The impact of networking and communications resources to improve the quality of services provided to customers in the Jordanian Insurance Companies. Journal Of Information Engenering And Application, 5(1), 1-7.
Ankit, S. (2011). Factors influencing online banking customer satisfaction and their importance in improving overall retention levels: an indian banking perspective. Information and Knowledge Management, 1(1), 45-54.
Awamleh, R., Evans, J., & Mahate, A. (2003). Internet banking in emergency markets: The case of Jordon-A Note. Journal of Internet Banking and Commerce, 8(1), 1-34.
Chung, W., & Paynter, J. (2002, January). An evaluation of Internet banking in New Zealand. In Proceedings of the 35th Annual Hawaii International Conference on System Sciences (pp. 2410-2419). IEEE.
Daniel, E. (1999). Provision of electronic banking in the UK and the Republic of Ireland. International Journal of bank marketing, 17(2), 72-83.
Daniel, P. E. Z., & Jonathan, A. (2013). Factors affecting the adoption of online banking in Ghana: implications for bank managers. International Journal of Business and Social Research, 3(6), 94-108.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 13(3), 319-340.
Enaizan, O., Zaidan, A. A., Alwi, N. M., Zaidan, B. B., Alsalem, M. A., Albahri, O. S., & Albahri, A. S. (2018). Electronic medical record systems: Decision support examination framework for individual, security and privacy concerns using multi-perspective analysis. Health and Technology, 1-28.
Enaizan, O. M., Alwi, N. H., & Zaizi, N. J. (2017). Privacy and Security Concern for Electronic Medical Record Acceptance and Use: State of the Art. Journal of Advanced Science and Engineering Research, 7(2), 23-34.
Featherman, M. S., Miyazaki, A. D., & Sprott, D. E. (2010). Reducing online privacy risk to facilitate e-service adoption: the influence of perceived ease of use and corporate credibility. Journal of Services Marketing, 24(3), 219-229.
Guriting, P., & Oly Ndubisi, N. (2006). Borneo online banking: evaluating customer perceptions and behavioural inten-tion. Management research news, 29(1/2), 6-15.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6).
Hazell, P., & Rapheal, Z. (2001). Internet Banking: Disruptive or Sustaining Technology?. Field Project Report submitted to Harvard Business School Boston, MA.
Ho Cheong, J., & Park, M. C. (2005). Mobile internet acceptance in Korea. Internet research, 15(2), 125-140.
Ibbotson, P., & Moran, L. (2003). E-banking and the SME/bank relationship in Northern Ireland. International Journal of Bank Marketing, 21(2), 94-103.
Jaruwachirathanakul, B., & Fink, D. (2005). Internet banking adoption strategies for a developing country: the case of Thailand. Internet Research, 15(3), 295-311.
Kaddomi, T. (2008). Factors affecting the spread of e-sxchange. Jordan Journal of Applied Science, 11(2), 293–311.
Kaleem, A., & Ahmad, S. (1970). Bankers perceptions of electronic banking in Pakistan. The Journal of Internet Banking and Commerce, 13(1), 1-16.
Kose, A. (2009). Determination of reasons affecting the use of internet banking through logistic regression analysis. Journal of Global Strategic Management, 6, 1-10.
Lee, E. J., Kwon, K. N., & Schumann, D. W. (2005). Segmenting the non-adopter category in the diffusion of internet banking. International Journal of Bank Marketing, 23(5), 414-437.
Lichtenstein, S., & Williamson, K. (2006). Understanding consumer adoption of internet banking: an interpretive study in the Australian banking context. Journal of electronic commerce research, 7(2), 50.
Moga, L. M., Nor, K. M., Neculita, M., & Khani, N. (2012). Trust and Security in E-banking Adoption in Roma-nia. Communications of the IBIMA, 2012, 1.
Mehmood, N., Shah, F., Azhar, M., & Rasheed, A. (2014). The factors effecting e-banking usage in Pakistan. Journal of Management Information System and E-commerce, 1(1), 57-94.
Popoola, N., & Arshad, M.D. R. (2015). Strategic approach to build customers trust in adoption of internet banking in Nigeria. Journal of Internet Banking and Commerce, 20(1), 1-14.
Qaddoumi, I., Unal, E., Diez, B., Kebudi, R., Quintana, Y., Bouffet, E., & Chantada, G. (2011). Web-based survey of re-sources for treatment and long-term follow-up for children with brain tumors in developing countries. Child's Nervous System, 27(11), 1957-1961.
Rawashdeh, A. (2015). Factors affecting adoption of internet banking in Jordan: Chartered accountant’s perspective. International Journal of Bank Marketing, 33(4), 510-529.
Rotchanakitumnuai, S., & Speece, M. (2003). Barriers to Internet banking adoption: a qualitative study among corporate customers in Thailand. International Journal of Bank Marketing, 21(6/7), 312-323.
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of management review, 23(3), 393-404.
Siam, A. Z. (2006). Role of the electronic banking services on the profits of Jordanian banks. American Journal of Applied Sciences, 3(9), 1999-2004.
Shendi, A. (2011). Patterns and electronic banking options Acceptance and rejection,College of Business and Economics- University of Wasit, Prof. Dr. Adib Qasim Shendi. Retrieved on 11 March 2012 from: www.iasj.net/iasj?func=fulltext&aId=53361
Suganthi, R., & Balachandher, K. G. dan Balachandran, V. (2001). Internet banking patronage: An empirical investigation of Malaysia. Journal of Internet Banking and Commerce, 6(1).
Wang, Y., Wang, Y., Lin, H., & Tang, T. (2003). Determinants of user acceptance of internet banking: an empirical study. International Journal of Service Industies Management, 14(5), 501-519.
Yee, B. Y., & Faziharudean, T. M. (2010). Factors affecting customer loyalty of using Internet banking in Malay-sia. Journal of Electronic Banking Systems, 2010, 21.
Zahid, N., Mujtaba, A., & Riaz, A. (2010). Consumer acceptance of online banking. European Journal of Economics, Finance and Administrative Sciences, 27(1), 2010.